Mastering difficult conversations and learning to handle criticism

With the online course „The art of difficult conversations,“ you will gain more confidence and poise even in challenging and critical discussions.

These companies already work with us:

Master difficult conversations

Safety... even in difficult conversations.
It strengthens you in both business and personal life.

Overview

With this online course, you will prepare yourself and gain more confidence in conducting difficult, critical, and emotional conversations.

The course covers the following key topics:

Techniques for effective communication
Clarity in communication
Managing emotions
Recognizing and understanding resistance
Constructive and effective criticism

These course contents await you

and bring security and sovereignty to your communication

ausgeblendet

Module 1: Fundamentals of Communication

Once you have completed this module, you will be able to:

Understand what makes certain conversations challenging.
Assess your responsibility in how you influence communication.
Grasp how communication is affected by our relationships.
Learn to apply theory to practice through case studies and exercises.

Additionally, the module includes the first expo.

Module 2: The impact of relationships on communication

After completing the learning content in this module, you will be able to:

deduce how disruptions occur in communication.
analyze when relationships with others may be impaired or partially disrupted.
recognize potential pitfalls and stumbling blocks in communication.
remain able to act, even when you feel (unjustly) criticized.
evaluate difficult conversation situations and their effects, as well as analyze the differences.

Additionally, the module includes the first knowledge test and another expo.

Module 3: Dealing with emotions

After completing the learning content in this module, you will be able to:

Identify the various emotions and understand how we differ in our emotional expressions.
Understand the function of emotions and how we can leverage them for our own benefit.
Assess what you should ideally avoid.
Respond effortlessly to the emotions of others.
Evaluate and regulate your own emotional state.

Additionally, the module includes another expo.

Module 4: Typical conversation situations

The final lesson helps you apply everything you have learned with clarity and composure in your daily life.

We will focus on typical situations and explore how you can best navigate them:

Resistance in communication
How to reach “deaf ears”…
Confrontation with leadership
Examples of difficult conversation situations

Online course with practical exercises and 4 modules

Short, easy-to-understand videos and practical exercises will guide you through the communication maze and provide you with the essential knowledge.

Digital workbook

You will find all the content and helpful exercises in the digital workbook - for reference and printing.

Graduation certificate

You will receive a personalized BY BEING YOU certificate that confirms your learning progress and newly acquired knowledge.

Reviews of the online courses

What participants have to say

Was die Kursteilnehmer sagen

"I found the examples very well chosen. I could relate to them and have taken away quite a bit from the course for myself."

Susanne K.Essen

"I like that in an online course you can generally set your own pace and also go back if needed. The breaks between the individual sessions are well-timed, allowing for automatic self-reflection."

Daniel O.Stuttgart

"It is once again very well structured and includes many practical examples. A great mix of theory and practice."

Manuela A.Karlsruhe

"Wow, I have had the opportunity to listen and learn so much. Now it's time to delve deeper. I'm excited because I've already experienced some small positive changes and, in some cases, even significant improvements. However, this isn't true in all environments, as the other party must also be willing to 'play along'."

Julia S.Hamburg

In the course package, the following items are included.

Full access to all course materials for 6 months
over 3 h video material
over 1,5 h practical exercises
4 expositions to challenge yourself
2 exams to verify your knowledge
various reflection tasks
extensive handout
Certificate upon successful completion

Start today with
The art of difficult conversations

now for € 250,-*

14-day money-back guarantee

Your satisfaction is important to us! If you are not satisfied, you can cancel within 14 days by emailing support@by-being-you.com, and you will receive a refund.

*Price includes VAT.